Support
Support
Use the channel appropriate for your account and deployment. Do not send passwords, API keys, private keys, or other credentials in support messages.
Account & billing
For sign-in issues, use password recovery. Billing is managed from the Administration area after sign-in.
Technical support
Include the workspace ID, property name, timestamp, and visible error message. Enterprise customers should use the support contact in their agreement.
Security
For suspected security issues, stop affected integrations with the workspace kill switch and contact your designated security support channel.
Privacy
For access, retention, or deletion requests, contact the account administrator or designated BTS Innovations LLC support channel.